At JF Leather Art, I am committed to delivering products crafted with expert workmanship and uncompromising quality.

   Please review my policy on returns and exchanges for a seamless experience with your purchase.

• Quality, Workmanship, and Misuse:

       I take pride in my craftsmanship and guarantee the quality of my products. If you receive an item with manufacturing defects or                         materials that do not meet my high standards, I will gladly facilitate a return or exchange. However, please note that general wear                       resulting from regular use or any damage due to misuse, neglect, or improper care of the item is not covered under my return or                         exchange policy.

• Timeframe and Guarantee:

      Customers have a period of 30 days from the date of receipt to notify me of any issues related to incorrect information, defects in.                       workmanship or quality concerns.

   JF Leather Art stands by its guarantee to provide accurate, reliable products as described on the website.

• Agreed Commissioned Items:

      For custom or commissioned items, returns or exchanges are subject to review. I aim to ensure that these items meet your agreed-upon                specifications. If there are concerns regarding workmanship or quality, please contact me at info@jfleatherart.com within the specified.              timeframe for further assistance.

• Return and Exchange Conditions: Items must be unused, in their original packaging, and with all tags intact.

• Proof of Purchase: A valid proof of purchase is required for all return and exchange requests.

Procedure for Returns and Exchanges:

1. Contact: To initiate a return or exchange, kindly reach out to me at info@jfleatherart.com within the specified 30-day timeframe. Provide your order number, item details, and the reason for the return/exchange.

2. Authorisation: Upon approval, JF Leather Art will provide a return authorisation along with shipping instructions.

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., shipping the incorrect item or a defective product).

4. Refund or Exchange: Once I receive the returned item and verify its condition, I will proceed with a refund or exchange as per your request.

• Exclusions: Customised or commissioned items are generally non-returnable unless there is a defect in workmanship or quality that deviates from the agreed specifications. Clearance or final sale items are ineligible for return or exchange.

• Guarantee: JF Leather Art guarantees that the products are free from defects in workmanship and accurately represent the information provided on the website.

Please note that this policy is subject to change without prior notice. For the most updated information regarding returns and exchanges, refer to the website or contact info@jfleatherart.com.

Thank you for choosing JF Leather Art. Your satisfaction is paramount to me.